Refund and Returns Policy

Returns

We extend the Australian Consumer rights 14-day cooling-off period to 30 days from the day you receive the order according to the Australia Post tracking time stamp.

Please be aware that in any case refunds are only processed the day the goods are returned to us unused and in their original packaging.

In the months of November and December, we extend the period until January 31st the next year so that Christmas presents can be returned/exchanged.

Some products (e.g face masks) are not allowed to be returned by law.
These exceptions will be clearly outlined in the product description.

We accept a return of such products and issue product price refunds only if the product has not been delivered yet.

Please do not send your purchase back to the manufacturer. Please use the address 711 Ilkley Road, Tanawha Qld 4556 for returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form or best replying to our original order confirmation email.

Sale items

Only the actual amount of the purchase can be refunded. So if a product was temporary on sale, the actual price on your order will be refunded.

Exchanges

We are happy to exchange items if they are unused. Simply get in contact with us using our original order confirmation email or our contact form to organise the exchange. Exchanges are posted as soon as we receive the returned item.

Gifts

We accept returns with refunds or exchanges if you received the product as a gift so long as we can match the person gifting it to an actual order in the system.

Shipping returns

To return your product, you should mail your product to 711 Ilkley Road, Tanawha QLD 4556.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us using our original order confirmation email or our contact form or the telephone number provided for questions related to refunds and returns.

Free Australia shipping

$9.50 Express Option

Easy 30 days returns

30 days money back guarantee

Australian Warranty

1 year local warranty

100% Secure Checkout

PayPal / Afterpay / Apple Pay / Google Pay / Stripe Visa, Master, Amex

Only Non-Toxic and Non-Itchy Ingredients – Oekotex Certified

8 December 2018 No Comments

The most dangerous way for a toxin to enter the body is not through the digestive system, but through the skin

Andreas Schimkus, former senior industry adviser to the Council of Textile and Fashion Industries of Australia's (TFIA)
A toddler wearing a Baby Buff® as a face mask. The toddler looks happy. Source: buff.eu
A Buff® passes the most stringent test for fabrics. Free of anything irritating or harmful for babies.

Did you know that fabric ingredients are grouped into toxic or safe and non-itchy?

The difference in costs is huge.

This article shows you how to spot the safe products and why Buff® headwear ticks the right boxes

What makes you itch?

There are 2 main reasons for fabrics itching.

The first is bacteria. Call it bad hygiene or simply fabrics that make you sweat and breed bacteria (cheap polyester beanie hat for example).

The second is toxic and irritating ingredients in making the fabric.

There are ingredients available that can not only make you itch but also severely impact your health.
These ingredients are on a list and banned in most 1st world countries.

How safe are we in Australia?

Not at all, unfortunately.

Australia has no tests or regulations regarding safe textile ingredients. You can import into Australia whatever you like.

This leads to Australia being the only 1st world country supplied with 3rd world quality clothing.
Whenever we mentioned in China that we are from Australia and want headwear that passes the Oekotex test, we heard something like, “Why do you want to waste money on Oekotex. You are from Australia. You do not need this …”.
We were quite shocked at first but got used to hearing it all the time.

Here is a nice article from Choice that goes into more detail
https://www.choice.com.au/shopping/everyday-shopping/clothing/articles/chemicals-in-clothing
My favourite quote is

Products that are made in China for the Australian market could not even be sent back to China, as many of them would not meet the Chinese product safety standards but are acceptable here.

Andreas Schimkus, former senior industry adviser to the Council of Textile and Fashion Industries of Australia's (TFIA)

How do you find safe and non-itchy clothing in Australia?

You look for the Oekotex® certificate.

Oekotex® is a worldwide testing standard for classifying the safety of clothing.

Just look out for something like the logo below. If you spend more money to make your product safe, you will have it tested. If you can’t find it, assume the worst.
Especially if it’s our beloved “The same, just cheaper…” products.

The logo of the Oekotex® 100 certification for babies (class1). Source: buff.eu
The logo of the Oekotex® 100 certification for babies (class1)

You can always go to the AITEX website and enter the test number. That will give you all the details of the test.

So what are Buff® tested to?

The more intensive the skin contact of a product and the more sensitive the skin, the stricter the human-ecological requirements that need to be complied with.

Oekotex® 100 website

All adult products are rated to class 2. This is the class for adults close to the skin clothing (underwear, socks, headwear,…)

All baby products are rated to class 1. The most stringent class.

You can find the logo of the Oekotex® 100 certification on the back of the Original Buff® packaging. Source: buff.eu
The logo of the Oekotex® Certification on the Original Buff®

Sources

Choice – Chemicals in Clothing

Oekotex® 100 webpage

Wikipedia – Oekotex® 100

UV/Sun Protection

6 December 2018 No Comments
Photomontage: Left image Cutout of a man with a severely sunburned face. © Jonny Hunter, Attribution 2.0 Generic (CC BY 2.0), https://www.flickr.com/photos/jonnyhunter/3565036940/in/photostream/ Right image A flyfisher proudly displaying his catch. He is standing waist deep in salt water and he is wearing a High Uv Buff® as face mask. © Pat Ford
Ouch. That must hurt. The Buff® fabrics protect. (Jonny Butler / Pat Ford)

Sunburns hurt. Skin cancer can kill.

The Original EcoStretch and the Coolnet UV fabric give you UPF50 excellent protection (98% UV/Sun protection).

Scan of a UPF report issued by ARPANSA
Skin Cancer aware? If it’s not rated it will not protect you.

This is an example of a UPF report. It was performed by the founders of the UPF rating ARPANSA. Nowadays both Original EcoStretch and CoolnetUV fabrics are constantly monitored for their UPF rating at the factory. The testing company is Aitext Textile Research Institute.

BUFF® Original EcoStretch and CoolnetUV multifunctional headwear comes with a label stating the standard (AS/NZS 4399:1996), the UPF Rating and the testing laboratory.

Beware of UPF Claims without reference to the test!

We see a lot of tubular headwear that advertises sun protection claims but has no labels or mention of the test standard. Those claims are bogus. Why?

A thin fabric without a UPF rating cannot protect you from skin cancer.

For example, a T-shirt is only around UPF 6. That’s because it just filters out enough UVB to stop a sunburn. It will not stop you from getting skin cancer because it doesn’t filter out UVA enough.

UVA is harder to filter, and it goes deep into your skin, so the damage is not visible.

That’s where special dyes and other ingredients that absorb UVA and UVB satisfactorily enter the game. This function can only be tested and proven in a laboratory.

That’s why sun-protective clothing is more expensive than non-protective clothing.

So, if you see a tube with a UV protection claim that doesn’t clearly state the UPF rating with the testing standard and the testing laboratory, do yourself a favour and walk away.

Most Popular Use

 
Fly fisher holding a catch in the flats. He is wearing a High Uv Buff® as face mask. The cooling effect makes the face mask comfortable. © Pat Ford http://www.patfordphotos.com/. Licenced by Original Buff S.A for the promotion of the High Uv Buff®
Intense sun and heat. The BUFF® CoolnetUv fabric cools to make your sun protection comfortable (Pat Ford)

Fishing

The most popular application so far for sun protection. A face mask that you can wear in the heat.
All fishing professionals now wear the BUFF® CoolnetUV for this one reason: Replace sunscreen and still be skin cancer protected.

 

In the Snow

A man wearing a High Uv Buff® as face mask in the snow. He is in a ski resort. © unknown
Forgot your sunscreen? A BUFF® Original EcoStretch helps you out.

How often did you forget your sunscreen? I have tons of times.

  • Wear it as a face mask and you’re protected
  • Not sweating – It eases the biting wind

 

Travel

Halong Bay in Vietnam as seen from a kayak. The kayaker in front is wearing a High Uv Buff® as legionnaire style cap. Submitted to us as part of a testimonial. Copyright unknown
Long sun exposure during a great adventure. Good to have a protective and cooling BUFF® CoolnetUV as legionnaire cap with you.

You’re travelling and you have this opportunity to go on a tour. No cloud in the sky, and of course, you didn’t bring some specialized headgear with you. The BUFF® CoolnetUV tube as a legionnaire-style cap will give you protection.

 

Endurance Sports

A participant of the Marathon Des Sables running through the desert. He is wearing a custom made High Uv Buff® as face mask. Copyright is unknown. Distributed by Original Buff® S.A. for the promotion of Buff® products
Sunscreen sweating out, and there is no time to replace it. The BUFF® CoolnetUV protects. The fabric cools enough to wear in a desert.

Running events in the sun are a prime example. You’re sweating throughout the day, and no sunscreen will work for long. You also don’t have any time to apply sunscreen constantly.

Events like the Marathon des Sables have their custom-made BUFF® CoolnetUV for their participants. It’s not perfect, but it’s better than burning to crisps.

 

Limitations

They are thin fabrics so stretching them too much or wearing them thin over several years reduces the protection.

Sources

ARPANSA Resource Guide for UV Protective Products

Wikipedia – Ultraviolet

Update cookies preferences